Terms & Conditions
This website is owned and operated by Physio Supplies Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us or use the details below.
Head Office Contact details:
Physio Supplies Limited, The Warehouse Beck Bank, West Pinchbeck, Spalding, Lincolnshire PE11 3QN, United Kingdom
Phone: 01775 640972, Fax: 01775 640044, Email: email@example.com
VAT Number: GB 677 0061 35
Company number: 09116932
66fit is a Trade Mark registered to Physio Supplies Ltd. You must not: (a) reproduce, duplicate, copy or otherwise exploit Physio Supplies Ltd or 66fit material for any commercial purpose; (b) modify any material or items supplied by Physio Supplies Ltd; or (c) redistribute Physio Supplies Ltd or 66fit material except for content specifically and expressly made available for redistribution, such as our newsletter. (d) Sell or offer for sale or advertise for sale the 66fit range of products on Amazon, Ebay or any other third party online sales websites without a signed agreement from the Supplier. (e) Allow the bidding of "66fit" and "66 fit" on any PPC (pay per click) Internet campaign/s which is strictly forbidden.
Making A Purchase
We accept Maestro, Delta, Visa, Solo and Mastercard. We do not charge for any item until it is ready to be shipped.
If you wish to order over the phone or fax, UK customers please call 01775 640972, or Fax 01775 640044.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Special Offers and Discounts: All offers are subject to availability, and any offers/discounts shown are available on selected items only. Please check your checkout page for more information.
The contract between us: We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
Payment Notwithstanding delivery goods shall remain the property of Physio Supplies Ltd until such time as all payments are made in full
Right for you to cancel your contract
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
- To cancel your contract you must notify us in writing.
- If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
- Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. The goods should be returned insured via recorded delivery to us undamaged and returned in a saleable condition, the goods must not have been fitted, installed or used in any way, all accompany products ordered with the product must be returned at the same time. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
- Packaging must be retained. Carriers have a right to refuse collection of consignments without appropriate packaging.
Cancellation by us
- We reserve the right to cancel the contract between us if:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
- If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Select Delivery Service Required
Members of the Public
Standard shipping and handling within the UK is FREE to members of the public. There are no hidden additional extra costs, the price shown is a delivered price to your door. All overseas orders will be subject to additional postage charges. For information on overseas orders please e-mail: firstname.lastname@example.org or call +44 (01775) 640972. Shipping and handling to overseas addresses including Ireland are subject to an additional charge as stated in the delivery charges section of the website current at the time of the order.
There will be additional delivery charges applied to all professional/trade orders. These charges are based on the overall weight of the products that have been entered into your shopping basket. All overseas orders will be subject to additional postage/courier charges. For information on overseas orders please e-mail: email@example.com or call +44 (01775) 640972.
Shipping and handling to overseas addresses including Ireland are subject to an additional charge as stated in the delivery charges section of the website current at the time of the order.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
- to make good any shortage or non-delivery;
- to replace or repair any goods that are damaged or defective; or
- to refund to you the amount paid by you for the goods in question in whatever manner is appropriate
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
All orders will be processed immediately. Orders are normally despatched the same working day (if received before 2.00pm working days only) and standard delivery are normally received in 7 days. These orders are normally dispatched by Royal Mail or Interlink (signature required) delivery service. International orders are generally received in under 14 days.
Premier delivery service (UK Mainland only) orders despatched the same working day (if received before 2.00pm working days only) on a signed for delivery service and will be despatched on a next WORKING DAY delivery service (Monday - Friday). Your items must be signed for, or instructions left to ensure the parcel can be left safe. If we cannot despatch the item in the stated time, you will not be charged the additional Premier payment. We make every attempt to ensure delivery is made the next working day. In the unlikely event that your parcel cannot be delivered due to a courier error - we will refund you the Premier delivery charge. We do not accept any other liabilities, expenses or compensation claims other than the Premier refund charge.
**Please note - if the courier attempts to make a delivery, and no one is in to sign for the parcel, or you have not left clear instructions for the item to be left safe, no refund will be issued as the courier has made every attempt to deliver the parcel**
Ireland orders are normally delivered in 5 - 10 days (An Post, Fastways or DPD Courier Service)
Please note that the majority of our orders are dispatched on a 'signed for delivery'. Please ensure when placing your order, that you give an address where someone will be able to take charge of the item, or you can alternatively leave a message in the 'special instructions' section stating that you would like the item to be left in a safe place.
You must inform us within seven working days of the delivery due date if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Before delivery, we will contact you regarding when we will be delivering and whether we would like assistance to aid the driver to unload. Deliveries will be made via a reputable carrier. You will be requested to sign for the goods received. Please be aware that we cannot accept any claim for damages caused by the carrier once you have signed for the goods "received in good condition" or words to this effect that appears on the carrier's paperwork/delivery notes.
For your own good please ensure that you check the goods thoroughly for any visible signs of damage etc before signing.
You will become the owner of the goods you have ordered when they have been delivered to you and paid for in full. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If however you delay in accepting the goods, our delivery responsibility for everything other than any damage incurred in transit or other negligence on our behalf will end on the date the carrier tried to deliver the goods to you. The carrier is entitled to hold the goods in storage and charge you a reasonable charge for the storage and insurance for the goods which you will be liable to pay to the carrier. You may also become liable for the redelivery costs of the goods for a second time. Once the delivery process begins, i.e. goods are in transit, then you will not be able to cancel any contract you have with us for the services carried out by us on your behalf such as the postage and packing services.
Events beyond our control We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Invalidity If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
As a company we do not create back orders. All products on our website are available for purchase and are currently held in stock (unless otherwise stated). Should in the event that our stock is incorrect and we cannot fulfil your order – you will be notified and a credit will be issued for that item.
For orders made from the UK or the European Union, VAT at the then current rate will be added. All other orders are VAT free.
Credit Card Security
Physio Supplies Ltd takes security of payment card data extremely seriously. This is why all of our online payments are handled by PaymentExpress and PayPal.
How this works.
Once you enter the 'Checkout' area of our website your information is encrypted using SSL (secure socket layer). Physio Supplies Ltd does not handle any credit card information, your payment details are encrypted and sent directly from your browser to PaymentExpress or PayPal.
Payment Card Industry Data Security Standard (PCI DSS).
Security of payment card data is crucial in the online world. The standard to protect card data is the Payment Card Industry Data Security Standard (PCI DSS). This is a joint venture between Visa and Mastercard, supported by all banks.
Compliance with this standard is compulsory for all merchants (Physio Supplies Ltd is a merchant) who accept payment cards.
Processing Payments (PCI DSS compliant).
All online credit card transactions performed on this site using the PayPal Payment Gateway or PaymentExpress PxPay are secured payments. The following measures are taken to protect your data:
Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by us or any outside party.
- All transactions are performed under a 128/256 Bit SSL Certificate.
- All transaction data is encrypted for storage within PayPal's data centre, further protecting your credit card data.
Please click here for information regarding payments via paypal.
We guarantee your satisfaction. Please advise us within 7 days if you are not completely satisfied or the items have been damaged BEFORE returning any item. All items returned will be at the customers cost.
Governing Law: The contract between us shall be governed by and interpreted in accordance with English law and we both agree to submit to the non-exclusive jurisdiction of the English Courts.
UK Customers: If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01775 640972 (International +44 01775 640972) or fax us on 01775 640044 or write to us at The Warehouse Beck Bank, West Pinchbeck Spalding Lincolnshire PE11 3QN United Kingdom
Physio Supplies Limited does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
All products will be refunded in full provided that they are returned to us unopened and in a re-saleable condition.
Items returned within the seven-day cooling off period:
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you. We will not refund your costs in returning the item to us.
Items returned under the 30-day returns guarantee:
Where you are withdrawing from your purchase between the seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of any additional delivery service provided to you in connection with your purchase.
To ensure the quickest way for your return to be processed is to obtain a Returns Number (RM#). This is obtained by contacting us on (+44) 01775 640972. When calling we require your invoice number (can be found on the invoice sent with your order) and your order number (if your ordered over our website). Returns must be clearly marked with the RM# (if obtained), your full name, address, and invoice number. This will enable us to identify the goods.
Once you have been allocated a Returns Number - simply follow the instructions on the returns form that has been supplied with your delivery.
You can expect a refund in the same form of payment of payment originally used for purchase within 3 weeks of our receiving your return.
Exchanging An Item:
If you have ordered an item incorrectly, then the item can only be exchanged providing the item is being exchanged for the same item but in a different size and is the same value. Items being exchanged must be returned in its original packaging and in a re-saleable condition. Once we have received the item, we will then exchange it for you. Unfortunately we cannot send any exchange item out until the original item has been returned to us. All items must be returned to us using your own courier/postal service. We recommend that you use a 'special delivery' or 'signed for' service to ensure that you can track the parcel.
Please note that if you wish to return a purchased item - then it must be returned to us in its original packaging and in a re-saleable condition.
All products that are returned to us in an unopened and re-saleable condition will be refunded in full.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm